Handle Spare Parts & Service Operation process on DSM. Creates WO, delivery notes, technicians time accounting, invoicing & follow up on payments if any.
Work on CRM(Salesforce), follow up until completion with Service Operation & customers.
Follow up & completion of time bound task & report to Service Administrator.
Apply Gate passes for Site access.
Managing Tools Inventory
Lease Fleet management – Contracts, PO and Invoices
Invoices for Commissioning & Internal Service jobs.
Inside sales support.
Supporting the Service team of the country, both Front End & Back End sales support, responsible for making quotations and keeping the requested on-time delivery.
Gather RFQ (request for quotation) data including customer drawings specifications from both internal external sources
Quoting product prices, delivery specifications and payment terms and offering substitute products where appropriate.
Collaborate with the relevant stakeholders during the process
Establishes and maintains customer relationships, communicates with customers and co-workers to provide technical information.
Ensure best practice is followed to achieve a seamless customer experience
Support or facilitate meetings as required with relevant stakeholders
Maintain records as required
Manage workload to ensure that all requests are completed in a timely manner
Support KPI activity
Work with linked teams and the business to identify opportunities for improvement and processes to better service the customer
Generates product and price quotes as required.
Gains familiarity of the day-to-day operations of the business and participates in improving operations by offering potential alternatives to existing methods.
